Elena Vasquez
Business Analyst
elena.vasquez@email.com · (704) 555-0139 · Charlotte, NC · linkedin.com/in/elenavasquez
Experience
Charlotte, NC
- Elicited and documented requirements for a payments platform serving 200K users, cutting post-release defects 30%.
- Mapped and redesigned an order-to-cash process in BPMN, reducing processing time 40% and saving ~$220K annually.
- Built SQL queries and Tableau dashboards that replaced a 5-hour manual report with a self-serve view used by 4 teams.
- Facilitated requirements workshops with 15 stakeholders, reaching sign-off two weeks ahead of plan.
Raleigh, NC
- Wrote 120+ user stories with acceptance criteria for an inventory system delivered on scope.
- Removed 3 redundant approval handoffs after a gap analysis, cutting cycle time 35%.
- Performed root-cause analysis that surfaced a data-mapping error costing $180K over two quarters.
Skills
- Analysis: Requirements elicitation, Process mapping (BPMN), Gap analysis, SQL, UAT, Data modeling
- Tools: Jira, Confluence, Visio, Tableau, Power BI, Excel
Education
Raleigh, NC · 3.7 GPA
Common mistakes to avoid
- Listing tasks ('gathered requirements') with no outcome — pair each with the defect, cost, or cycle-time result it produced.
- Leaving out SQL or data skills when the posting asks for them; many BA roles now screen for analytics first.
- Writing dense paragraphs instead of scannable, metric-led bullets recruiters can skim in seconds.
- Claiming 'process improvement' with no before/after numbers to make it credible.
- Using a two-column template that hides half your experience from ATS parsers.